Business Days: Monday - Friday, excluding within the USA.

All items must be shipped to a US street address. We are sorry but P.O. Box addresses and APO/FPO addresses are not accepted at this time.

A Priority Shipping Reminder - Priority shipments require a signature upon receipt. If the recipient will not be available to accept delivery, they may arrange for an alternative delivery date. Simply call UPS at 1-800-PICK-UPS (742-5877)

Delivery Time

We are committed to providing you with exceptional service and make every effort to ship all orders within 1 business day. There are conditions that might cause delays, such as on U.S. holidays, weather, availability or other conditions. We will do our best to inform you of any delay in the shipping of your order.

Order Tracking
The status of your order can be checked at any time by logging in to your account by clicking "My Account" above.

Sorry, but at this time we do not ship to Alaska or Hawaii.

Out of Stock Items

You will be notified on your shipment confirmation e-mail if your order could not be completely filled due to items, which are temporarily out of stock. If an item you order is not in stock, it will be automatically backordered and shipped when it becomes available unless you ask us to cancel the backorder. When the backordered item(s) ship, your credit card will be charged only for the merchandise and tax; you will not be charged for additional shipping and Hhandling.

If for any reason, an item you ordered is out of stock, you will be notified immediately. We will give you the option to cancel the order, to exchange the item or to add to the order.

Maximum Purchase Policy
We regret that we must limit orders to no more than 4 units of any item with a maximum purchase of $500 per customer.

Sales Tax

California residents must pay sales tax based on the county they reside in and the appropriate tax is automatically calculated when you complete your order.

Included with your packing slip is a customer return form. We suggest that you send your return via UPS or insured Parcel Post for your protection so packages can be tracked and to insure prompt delivery. Unfortunately shipping fees are not refundable. Packages must be returned pre-paid and we do not accept C.O.D. deliveries.

It may take up to 30 days to process your return. When the return is processed, you will receive a full credit to the original card you used for that specific purchase. Please pack and seal your return securely in the original package if possible and include a copy of the packing slip and customer return form.

If you have lost the packing slip or customer return form, please include the following information with your return:

• Full name and address
• Phone number
• E-mail address
• Original order
• Order confirmation number (if available)
• Item Returned
• Quantity Returned
• Your reason for returning the merchandise

Please send returns to:

Natural Cosmetics – Returns Department
145 East Columbine Avenue
Santa Ana, CA 92707

Privacy & Security Commitments
Simple, Safe and Trustworthy

NaturalCosmetics understands the seriousness of protecting ones privacy. We understand the information you provide is confidential. NaturalCosmetics will not loan, sell or trade your personal information with anyone. We use industry-standard SSL authentication to guarantee the confidentiality and privacy of online transactions throughout our site. SSL authentication and 128-bit encryption (scrambling) ensures that your online transaction and credit card information are safe from third party interception.

Personal information will never be collected unless submitted voluntary (as in the case of placing an order) by our customers. This would include ones name, address, telephone number, email address, and credit card number.

Agents, contractors, or partners of NaturalCosmetics who have access to your personal information in connection with providing services for NaturalCosmetics are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for NaturalCosmetics. Examples might include fulfilling orders, delivering packages or sending postal mail.

NaturalCosmetics is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about our privacy policy. We also encourage feedback so that we may better serve you. Please email us your questions or comments to Privacy@NaturalCosmetics.com.

Information Removal
If you prefer not to receive information from us, please let us know by sending us E-mail at Remove@NaturalCosmetics.com. Please be sure to include your name, e-mail address and any message. Please note that such requests may take up to 30 days to become effective.